Robert Wespiser, M.D., Suburban Internal Medicine, Lee, MA – Our small group office has been using speech recognition software for 8 years, and we remain very satisfied with our choice of both product and vendor. Connell has been much more than a sales person, he has taken an active interest in the integration of this product into our work flow in the most economical way possible. He is responsive, responsible for his product, and reliable. Connell is able to offer both highly technical customization and a patient, reassuring teaching style, and we have not always been easy on him!
James E. Peterson, M.D., Adams Internists, Adams, MA – My colleagues and I have worked with Connell McGrath for over 10 years, during which time he has successfully introduced us to and trained us in the use of voice recognition software. Five years ago, he enabled us to evolve into a paperless medical record, using voice recognition software. Results have been excellent, and throughout we have been very impressed with his expertise, problem solving ability, dependability, availability and business ethics. Over the years we have recommended him to colleagues without reservation, and do so now with enthusiasm.
Alexander Kloman, M.D., Neurologist, Pittsfield, MA – I have increased my efficiency over typing at least two-fold using dictation software. I can do twice as many dictations in the same amount of time. This translates into less time in the office, and more time with patients and family. Even the ramp up time was far less than I expected; the neurological terms are all there and ready to use. The improvements provided by Connell McGrath make my work with the software much more efficient and save me even more time. To be honest, I have had fun working with it. I endorse the product to my other colleagues who remain ‘in the dark ages.’
Joseph B. Gold, M.D., FACS, Ophthalmologist, Great Barrington, MA – Connell has spent a tremendous amount of time and effort developing vocabulary and language specific to my field. He often communicated with me for clarity and exactness in building this vocabulary, which I found very admirable. Connell has been available by all current means of communication and responds as quickly as possible with answers to my questions or special needs. This was well demonstrated recently when he created a new, more efficient consultation template just hours after my request. I have been impressed by his professionalism, his patience with my staff as well as with me, and his intelligence as he handles new problems and situations. He has kept me informed about software and equipment upgrades and has saved my practice a great deal of time and money over the last seven years.
Mark A. Mueller, M.D., CHCRR, Rutland, VT – When we switched to an EMR for medical record documentation, I found myself laboriously typing lengthy medical histories, assessments and physical exam details. I toiled under the system for a while, finding myself more and more short of time to spend with patients as my time was being eaten up by my lack of typing skills and my desire to produce accurate medical records. Fortunately I was introduced to clinical dictation software by Connell McGrath of VoiceAGE. This remarkable product has enabled me to press a button and record medical details in my patient notes as fast as they can be spoken. Not only can I spend more time with each patient, but I can see more patients each day. Most importantly, I am able to create more accurate and detailed records.
Peter A. Miller, DPM Middlebury, VT – It is with great pleasure that I write this letter of reference for Connell McGrath. I selected Connell to implement clinical dictation software into my Podiatric Medical practice. My goal was to eliminate the costly transcription service that I had been using for several years. Connell helped me to achieve this goal quickly and efficiently, with his professional and thorough approach. I have been extremely satisfied with the process, which reflects his knowledge and experience with speech applications. He has tremendous dedication to his clients, and worked efficiently and diligently to get me up and running in a very short time frame. I was very impressed that after our very first morning training session, I was comfortable enough to complete the day’s medical notes, and eliminate my transcription service entirely. Connell is truly an expert in the field. His expertise in setting up a functional and easy to use clinical dictation system is unsurpassed. There is no way I could have set up such a system on my own. He has really mastered the art of speech implementation, and has simplified this to allow anyone to rapidly learn how to use the program. He goes well beyond basic installation services, and sets up a system to save, store and retrieve your medical notes and documents that is intuitive, customizable, and simple to use. With subsequent training sessions, my comfort level and proficiency became stronger, as I learned to use the more advanced features of this remarkable program. Connell also provides excellent support for your system “after-the-sale”. He is very responsive to questions and trouble-shooting needs, always getting back to me within the same day, and at times within minutes! If anyone has tried Dragon Medical, and given up in frustration, you must contact Connell! He will have you up and running in a flash!
John Kalliel, MD, Allergy & Immunolog, Manchester, NH – As anyone who works with Dragon knows, it’s sort of a love-hate relationship. You need it, can’t get by without it, yet there are times where you’d like to shoot it. Fortunately I have Connell McGrath on my side. I use Dragon 1.5-2 hours a day. And although most of the time it works smoothly, when it doesn’t work it can be both frustrating and disruptive to my practice. Thanks to Connell and his expertise, when I have temporary glitches, for one reason or another, he is able to quickly work through it and get me back on my feet. Although I do not have nor require any technical support for my computer and its various functions, I would not dream of using Dragon without Connell’s technical advice.
Charles Collins, M.D., Ophthalmologist, Medical Director, East Bay Surgery Center, Middletown, RI and Swansea, MA – The single most important contributing factor to our office’s success has been linking up with a vendor named Connell McGrath. He understands how to efficiently and effectively use voice recognition in EHRs which has made a huge improvement in my ability to get through difficult patients. I think he could be of great help to you whatever your specialty. I’m actually dictating this testimonial using my speech application. It saves me time on my e-mail and other dictated correspondence. This technology boosts my performance and makes my life easier. I’m not any less busy, I am just much more efficient. I have never been so productive. If you are looking for time saving devices, I urge you to make contact with Connell. I gain no direct return from sending him business, but I think it is the right thing to do. He has been a huge help to me.
Anthony Smeglin, M.D., FCCP, Medical Director, Williamstown Medical Associates, Williamstown, MA – Our multispecialty medical group practice has been using Dragon software for about two years with our electronic health record. I can’t say enough about how the product has worked reliably to help us improve our documentation. The features each Dragon user can customize will suit just about anyone. On top of that, Connell McGrath did a great job with training and implementation and continues to help us with education and ongoing follow-up. He has made himself available whenever we have asked. What’s more, Connell has an ability to think like the providers and has a great grasp of their issues. He has been quickly able to help resolve difficulties with any use of the product’s features and to troubleshoot the infrequent problems we have experienced. When it comes to changes in our hardware or software in the office, Connell has helped us assess our needs and has been honest and realistic with his advice coupled with a fundamental understanding of our organization and the Dragon software. Connell has been a great asset behind what we have found to be a fine product.